The shipping dimensions and weights of most of our online orders meet the pre-requisites of our preferred logistics supplier, Australia Post and charges for either Parcel or Express Post options. Some items that you may purchase, can exceed the dimensions and weight limits for Australia Post and in these cases our preferred logistics provider is Toll Ipec Australia.
When parcels exceed the pre-requisites for Toll Ipec, surcharges from the logistics supplier will apply for the following:
- Oversize or Dangerous Goods items. A minimum surcharge of $50 will apply when a Dangerous Goods Classified item is to be shipped. These products are identified clearly in the description of applicable products on our website. When present in your order the surcharge is applied at checkout. If you would like to ship these items we recommend adding other products to make the shipping expense of he Dangerous Goods item worthwhile.
- Bulky or Long items over 150cm (such as rolls of linen, stretched canvases or oversize paper) will incur a minimum surcharge of $65 when these items are shipped. When present in your order the surcharge is applied at checkout. As with Dangerous Goods we recommend adding other products to make the shipping expense of the Bulky items worthwhile.
Prior to shipping Dangerous Goods and Bulky Items we will obtain a quote from our logistics provider for shipping. Although rare, when our online shipping calculator results in charges that are significantly less due to surcharges applied by Logistics suppliers you will be contacted by one of our staff to discuss how best to proceed regarding these extra freight charges. Your order will be shipped once the extra payment is received or arrangements made. If you choose to cancel the item causing the surcharges this can be arranged also.
We make every effort to make shipping, cost effective for our customers, however and in recent times charges levied by logistics companies have become considerable. We are always reviewing these costs with the goal of reducing the cost to our customers.
PACKING OF FRAGILE ITEMS
Paper is a fragile product and our goal is to ensure it arrives to you safely. Extra packing will be used to ship it safely and although we do not charge for this, there may be an increase in logistics charges. We recommend that you consider purchasing a minimum of 5 sheets or pack quantities to both save on purchase price and shipping charges.
We aim to ensure you receive your art supplies in good condition.